Last updated: 10 November 2026
Shipping & Delivery
* Location: Based in Melbourne, Victoria — shipping available across Australia
* Processing Time: Most items are handmade to order. Please allow 3–7 business days before dispatch. Rush orders — just ask!
Delivery estimates:
◦ Melbourne / Regional VIC: 2–5 business days after dispatch
◦ Interstate (NSW, QLD, SA, ACT): 3–8 business days after dispatch
◦ WA, NT, TAS: 5–12 business days after dispatch
* Packaging: All items are carefully packaged to arrive safely
* Tracking: A tracking number will be provided once your order is dispatched
Returns & Exchanges
* Change of mind: As each item is lovingly handmade and often customised, I don’t offer refunds or exchanges for change-of-mind decisions. Please feel free to ask any questions before ordering — I’m happy to help! 
* Damaged or incorrect items: If your item arrives damaged or not as described, please contact me within 48 hours of delivery with a photo. I will happily arrange a replacement or full refund — no questions asked 
* Custom orders: Custom items are final sale. I’ll keep you updated throughout the making process so you love the final result 
Important Notes
* Please ensure your shipping address is correct when placing your order
* Delivery times after dispatch are estimated and may vary due to courier delays or public holidays
* Handmade items may have subtle, beautiful differences from product photos — that’s what makes yours truly one-of-a-kind
Get in Touch
Email: ankita@radiantloops.au
Melbourne, Victoria, Australia