Terms and Conditions for Beaded Bags Purchase

Welcome to Radaint Loops. These Terms and Conditions govern your purchase of beaded bags and accessories  through our website. By placing an order, you agree to be bound by these terms.

1. Product Description

We strive to provide accurate images and descriptions of our beaded bags. However, due to the handmade nature of our products, slight variations in color, design, and size may occur.

2. Pricing and Payment

• All prices are listed in AUD and include GST (where applicable).
• We accept payments through Visa and Mastercard
• Full payment must be received before an order is processed and shipped.

3. Shipping and Delivery

• We ship orders within 2 business days of payment confirmation, provided the product is already in stock.
• For customised products, please allow 5–7 working days for production before the item is ready to ship.
• Delivery timeframes vary based on location and shipping method.
• We are not liable for delays caused by postal or courier services.

4. Returns and Exchanges

• Due to the delicate, handmade nature of our beaded bags, we do not accept returns for change of mind.
• If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos and proof of purchase.
• Approved refunds or exchanges will be processed according to our Returns Policy.

5. Care Instructions

Beaded bags are fragile and should be handled with care. Avoid water exposure and store in a dust bag when not in use.

6. Intellectual Property

All content on this site, including product photos and descriptions, are the property of [Your Store Name] and may not be used without permission.

7. Privacy

We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

8. Contact

For any questions or concerns, please contact us at ankita@radiantloops.au.

Refund Policy

We take great pride in the quality and craftsmanship of our beaded bags. Please read our refund policy carefully before making a purchase.

1. Change of Mind

• We do not offer refunds or exchanges for change of mind, as our products are handmade and limited in nature.

2. Custom Orders

• Customised or personalised items are non-refundable and non-exchangeable, except in the case of a fault or defect.

3. Damaged or Faulty Items

• If you receive a damaged or faulty item, please contact us within 7 days of receiving your order.
• Email us at support@radiantloops.au with:
  • Your order number
  • A clear description of the issue
  • Photos showing the damage or fault
• Once reviewed, if approved, we will offer you:
  • A replacement (subject to availability)
  • A store credit
  • Or a full refund to your original payment method

4. Return Conditions

• Items must be unused, in original condition, and with all original packaging.
• Return shipping costs are the responsibility of the customer, unless the item was received faulty or incorrect.

5. Processing Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days.